It is our company policy to always respond to client complaints, disputes, and issues. We take each one seriously and investigate upon receipt. Every piece of constructive feedback is immediately logged per compliance regulations. They are escalated directly to our Consumer Complaint Officer, who will quickly offer remedial actions. All complaint records are stored in a designated binder. They are made easily accessible to all employees and contractors, along with all other quality control files and written policies to encourage the best client service possible. Reports on complaints are consistently reviewed during the Consumer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all clients in compliance with all Federal and State regulatory policies (including, but not limited to: consumer protection, fair lending and civil rights laws). For more information, contact us directly at (313) 662-2233.
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